| |
 |
| |
Text Messaging Solutions for Housing Associations |
| |
Improving communication with residents is a key priority for most Housing Trusts and since a massive 80% of the population carry a mobile phone, there is no better, cheaper or more immediate way to keep in touch and up to date with residents, than through SMS text messaging. |
| |
The ability to contact all mobile phone carrying residents at once, at one twentieth of the cost of writing and posting a letter, is invaluable. With our two-way SMS solutions, residents can also text back a reply, or use the service to ask a question, raise a complaint or notify the association of any relevant issues. These inbound text messages can be set to auto-route to the correct recipient's text or email inbox. |
| |
Text messaging opens up a huge number of possibilities for improved communication for all businesses and organisations, we've listed a few ideas for Housing Associations below, but the list really is endless. |
| |
- Chasing rent arrears
- Issuing maintenance reminders and retrieving instant feedback on repairs
- Notification of forthcoming events
- Inbound questions/queries from residents
|
| |
|
| |
St Christopher's Registered Charity and Housing Association |
| |
 |
St Christopher's is a registered charity, founded in 1870 to provide shelter for homeless young people in London. Over the past 135 years, the charity has grown to be one of the main providers of support for abused, neglected |
| and deprived children, young people and vulnerable adults in the capital. |
|
| |
After a very successful pilot test of Text Message Server, residents in St Christopher's supported housing properties or recipients of 'floating support' and personal advisory services, can now use SMS to request supervision, ask questions or report maintenance issues. The organisation also typically uses text reminders for support sessions, deadlines (eg. housing benefit claims), rental payments due and to update tenants on maintenance work. |
| |
For more information on how St Christopher's is using SMS to improve service and efficiency, please see our Case Studies page. To learn more about the organisation please visit their website at www.stchris.org.uk. |
| |
|
| |
|
| |
For more information on our SMS Solutions, please see the links in the menus above right or below, phone us on 01962 835053 or email sales@avanquest.co.uk. |
|
| |
|
|
|
Case Studies |
|
Click here to read
some of our SMS
Solutions Case Studies |
|
Downloads/Support |
|
For free trial software, documentation and support information, please click here |
|
| |
|
| "I have to say that the text message is usually what brings the quickest reaction and our general office now say they wouldn't want to be without it." |
|
|
| |
|
|
|
