business sms, text messaging, enterprise sms Free SMS Trial Software
 
 

Text Message Solutions for Financial and Insurance Sectors

 

In addition to enhancing normal internal and external communications with staff and automating back-end IT processes, SMS brings a huge amount of possibilities for improving customer relations and service. We have a number of Text Messaging Solutions installed in the Insurance and Finance markets, please see below for more information, or see our case studies by using the link to the right.

   
  Insurance
  There are many ways in which SMS messaging can be used in the insurance arena; not only to keep customers up-to-date with claims, but to also to provide a fast, cost effective messaging solution for mobile staff.
  At Avanquest UK we have worked closely with a number of insurance companies to add this powerful and yet cost-effective messaging medium to their IT systems. Our customers are using Text Message Server for all sorts of purposes, but the possibilities are almost endless. Here are just a few ideas to start with ...
 
  • Keep customers updated with the progress of their claim or enquiry
  • Send out automatic policy renewal reminders
  • Verify and chase insurance quotes via SMS
  • Replace a business process with SMS to save time and money
  • Integrate SMS messaging into call centre or workflow processes
  • Use for Marketing additional services - Accident and legal assistance, etc
   
  Finance
  With the obvious necessities of keeping financial computers systems 'live', there are a large number of IT departments in this sector using automated alerting tools for notification of hardware and/or software failure - we can (and have already) supply SMS solutions that pole systems to make sure everything is running correctly and then send warning text messages to Administrators in the event of a problem - a text message is always deliverable, unlike emails.
  Outside of 'the server room', the financial arena is very competitive and offering a truly up-to-the-minute service can help to retain and expand the customer base. Some places where SMS can be a big advantage:
 
  • Automated bank account details, balances, payments cleared, mini statements etc
  • Loan or mortgage approval notifications
  • Share prices can be 'texted' automatically when any specified percentage changes or max/min values occur
  • Notification of changes to currency values
  • IFAs can check on current Mortgage rates from lenders
  Once again, the list of applications for SMS is almost endless - wherever somebody needs or requests information, a simple, cheap, immediately delivered text message will always be quicker than an email or letter and it doesnt rely on the recipient being at his/her PC, desk or home.
   
   
  For more information, please see the links in the menus above right or below, phone us on 01962 835053 or email sales@avanquest.co.uk.

 
Case Studies
Loss Management Group choose Text Message Server from Avanquest

LMG are the UK's leaders in valuing, repairing and replacing jewellery. The company manages the settlement of over 45,000 insurance claims each year resulting in either repair or replacement. In addition to serving the customer directly, they also work with all the major UK household insurers and loss adjusters to bring about fair, professional and convenient settlements.

The organisation is required to contact policyholders under their instruction, within a one hour period and found that using a conventional call was very time consuming.

SMS text messaging was the obvious solution and Text Message Server was chosen for the job. The system is now saving time and money, increasing workflow and aiding productivity.

Click here to view this Case Study and others in full.
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"We use it (Text Message Server) to maintain direct and immediate tutorial support communications with learners."